Bryan-College Station residents urge higher intervention in response to continuous mail delays

exas (KBTX) - Complaints continue to pile into the KBTX newsroom, with more than a dozen emails from residents reporting significant mail delays, missing packages, and irregular deliveries over the past month. These issues reflect widespread frustration across Bryan-College Station as residents say they have gone days without receiving any mail or have had critical packages go missing entirely.

"I haven't seen a mailman in two days. So, it's just frustrating. Really frustrating," said Donna Ford, a College Station resident. "Recently I've just had where my packages aren't being delivered. On Sunday I was supposed to have two packages delivered, and I saw the mailman around 6 p.m. deliver packages across the street but never came on this side of the street."

Like many in the area, Ford has faced repeated issues with the United States Postal Service (USPS), ranging from delayed deliveries to missing items. This isn't an isolated issue. In neighborhoods like Pebble Creek and Greenbrier, residents have reported going days without any mail. Social Security checks, retirement payments, and vital medications are among the crucial deliveries being delayed, leaving many in the community worried.

One resident shared a series of photos with KBTX showing packages left on top of mailboxes, fully exposed to the elements and potential theft.

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Several residents have taken their concerns beyond local post offices. Ford herself reached out to Congressman Michael McCaul's office for help.

"They told me I'd have to fill out a privacy form before they could assist me, and that it might take anywhere from two to three weeks to get any sort of resolution," relayed Ford.

But Ford doesn't place all the blame on the local postal workers, many of whom have explained to her that they are short-staffed and struggling to meet delivery demands.

"I talked to the mail person this afternoon, and she told me they're short-staffed and tired, but that still doesn't explain why packages aren't being delivered, why nobody is getting mail," Ford pressed. "If we're having these issues now, Christmas is going to be really bad for the postal service because people are going to be upset going to the post office."

The frustrations of Bryan-College Station residents mirror a broader pattern of USPS struggles, with complaints ranging from misplaced mail to bizarre delivery timelines. A Pleasant Hill woman noted that her Amazon package was marked as "delivered/ picked up" at 8:44 p.m. on a Sunday, despite the post office being closed.

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Other complaints highlight the inconsistent nature of the service in the area.

In one instance, a resident shared that she had to reorder foot pedals for her mother's wheelchair because USPS returned the original package to Amazon, claiming the address, where her mother has lived for 12 years, could not be found. Another resident detailed how her driver's license was delayed by nearly a month, only for it to be placed in her neighbor's mailbox by mistake.

At a community level, many residents feel helpless in addressing these systemic issues. Multiple people have called for higher-level intervention, with Ford and others suggesting that USPS leadership visit the area to assess the situation firsthand.

"They need to come to Bryan, Texas, and work with our mail people," beseeched Ford. "The holidays are coming, and if this doesn't get fixed it's going to be really bad."

Local residents have voiced similar concerns, urging the USPS to address the growing backlog before the busy holiday season exacerbates the problem.

"It's been over a week since we've had any mail in the Greenbrier subdivision," noted one resident. "My husband saw the mail truck drive down our street and stop at the group mailboxes, but he didn't deliver anything."

USPS has yet to provide an official statement on the matter, though KBTX has reached out for comment on multiple occasions and to inquire about potential solutions, including whether a town hall or community meeting might be organized to address these issues directly with residents.

With the busy holiday season fast approaching, residents are hoping for a swift resolution, but for now, the uncertainty surrounding mail delivery continues to cause frustration.