Charity hopes western North Carolinians not be forgotten during 'long, complicated' Helene recovery
Russo said she has noticed Buncombe County residents have many different hurricane experiences, depending on where they live.
"Some of us have running water, and electricity and Wi-Fi," she said. "And other folks are still living without all three of those items."
Restaurants, breweries, outdoor trails were all impacted by the intense storm, Russo said. While she and her colleagues are happy to be back to work helping people, she said the charity has seen "lines out the door" due to a need for assistance.
"People are coming to get gasoline, coming to get coats, coming to get diapers for their kids or disposable underwear for their aged mother that they might be caring for," she said.
Fundraising and grant writing have made it all possible for Eblen Charities. Temperatures have dropped in the area this week, leading to further concern for people living without heat and housing.
About 40 miles west, mountain towns like Maggie Valley are working to get the word out that tourists are welcome, but Russo said Asheville is not quite ready to do the same.
"This is gonna be a long, complicated recovery," Russo said, adding that she has witnessed some of the best of humanity over the last few weeks. "Please don't forget us. For us, the story is just beginning."