Family-Owned Wesley Chapel Title Will Go Above & Beyond For Your Closing!

When Stacey Arey, the owner of Wesley Chapel Title in the Canterbury Professional Park on S.R. 54, walks into the office, she's surrounded by not just a group of co-workers who feel like family, but also her actual family.

Her husband, Zak, is a closer. Her son Dillon is working towards becoming a licensed title agent. Her daughter-in-law and Dillon's wife, Jessica, is a processor. Her son Jaden is newer to the business but also is a licensed title agent.

Then there are "the two Michelles," Michelle Warden and Michelle Peterson. Both are licensed title agents and closers, as well as escrow officers, who have been in the industry for more than 20 years.

"I feel blessed that I have incredible people who work for me," Stacey says. "This business is complicated and there are a lot of bases to cover, so you have to have people who are excellent, detail oriented, focused on customer service and do a great job."

Stacey says that's what sets her business apart from her competition. Not only does everyone on her team handle each file meticulously, they also provide excellent service. Customers can expect that all of their questions will be answered and they will be kept in the loop along the way, as they go from signing a contract to the day of closing.

Whether you are buying or selling a home, a title company ensures there are no issues that would impede the transfer of the home from one person to the other. It provides an insurance policy to make sure you have a clean and clear title that protects your investment for as long as you own your property.

Wesley Chapel Title's insurance policies are underwritten by First American Title Insurance Company, which Stacey says is the best in the industry. It gives her access to professionals who have helped her learn the details of the business since she first established the company four years ago and continues to provide ongoing support.

She says there are 150 things that have to be done to close a single file, which is why some title companies are overwhelmed and don't have time to communicate well with their customers, but Stacey and her team make it a priority.

"Most people don't understand how this process works," Stacey says. "I spend a lot of time educating people. I'm always happy to take my time and walk them through it."

The title company handles the actual closing of the property and signing of documents to complete the sale.

Wesley Chapel Title can send a Notary Public to close anywhere someone might be, whether that's on a business trip in a foreign country or a coffee shop that's convenient to their work.

"People really take advantage of closing at McDonald's or Starbucks, but I like to roll out the red carpet when they come into the office," she says.

For many people, this is the largest purchase they will ever make in their lifetimes.

"They're excited, so we don't rush them in and out," Stacey says. "We have photo opportunities, like with our 'Home, Sweet Home' sign for new homeowners, and a baking station with cookies."

Realtor® Lisa Albino-Contreras has worked with Stacey and her team since Wesley Chapel Title first opened four years ago. As the managing Broker at Realty One Group Epic in San Antonio, she works with many title companies, but she says if she had her way, all of her clients would close at Wesley Chapel Title.

"Stacey and her team are always accessible," Lisa explains. "She goes above and beyond to facilitate anything that is in her control. If I need an answer, she'll find it and get right back to me."

Lisa says Wesley Chapel Title also is the only agency that gives a gift to her clients when they close. "I think that speaks volumes," says Lisa. "She comes in and offers her congratulations with a gift. To some it may not mean much, but I think that level of care makes my clients feel great and adds to their special day."

Stacey says she works hard to make sure Lisa and other real estate agents want to work with her, from always providing her signature excellent customer service to offering them perks that come from her affiliation with First American Title.

For example, Wesley Chapel Title offers real estate agents a platform where they can create a "Net Sheet" for their clients right from their mobile device, showing a potential seller the bottom line of what they will make on the sale of their home.

Agents who are registered with her also can use a "Print Pro" program that allows them to print out anything they need, including paperwork, fliers, folders, or business cards at extremely low prices, such as documents for five cents each. Printed items are then delivered to the agent.

In addition, both agents and clients benefit from the secure platform used by Wesley Chapel Title called Qualia, which provides a single portal where every document from a transaction is stored, which helps to reduce the risk of fraud.

"People hack into emails and change wire instructions," Stacey explains, which would cause money to go into a thief's account instead of the seller's. "It happens quite frequently, so we have another safeguard."

Qualia also streamlines the process so that all parties have access to the documents they need in one place, so nothing is lost in an email chain and no one has to scramble to figure out where to find important information.

"With every transaction, we work with a buyer, seller, lender, mortgage broker, listing agent, buying agent, and all of these many points of contact," Stacey explains. "They can all see the documents they need access to from their dashboards."

Stacey, her family, and staff are committed to ensuring they have the tools in place and provide the education needed so that everyone who closes with them will have a good experience.

"Closings are always smooth," says Lisa. "Stacey is always available, she's a pleasant person to deal with and very knowledgeable."