Mail delays and missing packages continue to frustrate Bryan-College Station residents

exas (KBTX) -Complaints continue to pile into the KBTX newsroom, with more than a dozen emails from residents reporting significant mail delays, missing packages, and irregular deliveries over the past month. These issues reflect widespread frustration across Bryan-College Station as residents say they have gone days without receiving any mail or have had critical packages go missing entirely.

"I haven't seen a mailman in two days. So it's just frustrating. Really frustrating," said Donna Ford, a College Station resident. "Recently I've just had where my packages aren't being delivered. On Sunday I was supposed to have two packages delivered, and I saw the mailman around 6 p.m. deliver packages across the street but never came on this side of the street."

Like many in the area, Ford has faced repeated issues with the United States Postal Service (USPS), ranging from delayed deliveries to missing items. This isn't an isolated issue. In neighborhoods such as Pebble Creek and Greenbrier, residents have reported going days without any mail. Social Security checks, retirement payments, and vital medications are among the crucial deliveries being delayed, leaving many in the community worried.

One resident shared a series of photos with KBTX showing packages left on top of mailboxes, fully exposed to the elements and potential theft.

"It's crazy that I have to move my neighbor's packages from the top of their mailbox to their front door because the postal workers won't get out of the truck and deliver them properly," another College Station resident wrote. "There is a serious problem with USPS in this area."

Several residents have taken their concerns beyond local post offices. Ford herself reached out to Congressman Michael McCaul's office for help.

"They told me I'd have to fill out a privacy form before they could assist me, and that it might take anywhere from two to three weeks to get any sort of resolution," she said.

But Ford doesn't place all the blame on the local postal workers, many of whom have explained to her that they are short-staffed and struggling to meet delivery demands.

"I talked to the mail person this afternoon, and she told me they're short-staffed and tired, but that still doesn't explain why packages aren't being delivered, why nobody is getting mail," Ford added. "If we're having these issues now, Christmas is going to be really bad for the postal service because people are going to be upset going to the post office."

The frustrations of Bryan-College Station residents mirror a broader pattern of USPS struggles, with complaints ranging from misplaced mail to bizarre delivery timelines. A local resident in Pleasant Hill noted that her Amazon package was marked as "delivered/picked up" at 8:44 p.m. on a Sunday, despite the post office being closed.

"I have a package from Amazon that was supposed to be delivered last night. Never received it but it's marked delivered and picked up at the post office at 8:44 p.m. Which, obviously isn't true as the post office is not open on Sundays, and surely not at 8:44 p.m. on any night of the week. Now, I know I will get the package, likely even today. But my question is, what's the point of marking it delivered/picked up if that's not true? Something isn't adding up with our local USPS offices," the email read.

Other complaints highlight the inconsistent nature of the service in the area. In one instance, a resident shared that she had to reorder foot pedals for her mother's wheelchair because USPS returned the original package to Amazon, claiming the address, which her mother has lived at for 12 years, could not be found. Another resident detailed how her driver's license was delayed by nearly a month, only for it to be placed in her neighbor's mailbox by mistake.

At a community level, many residents feel helpless in addressing these systemic issues. Multiple people have called for higher-level intervention, with Ford and others suggesting that USPS leadership visit the area to assess the situation firsthand.

"They need to come to Bryan, Texas, and work with our mail people," Ford said. "The holidays are coming, and if this doesn't get fixed, it's going to be really bad."

Local residents have voiced similar concerns, urging the USPS to address the growing backlog before the busy holiday season exacerbates the problem.

"It's been over a week since we've had any mail in the Greenbrier subdivision," one resident noted. "My husband saw the mail truck drive down our street and stop at the group mailboxes, but he didn't deliver anything."

USPS has yet to provide an official statement on the matter, though KBTX has reached out for comment and to inquire about potential solutions, including whether a town hall or community meeting might be organized to address these issues directly with residents.

With the busy holiday season fast approaching, residents are hoping for a swift resolution, but for now, the uncertainty surrounding mail delivery continues to cause frustration.