MSP Airport Is Best 'Mega' Airport In North America, Says JD Power
MINNEAPOLIS — The Minneapolis-St. Paul International Airport (MSP) earned the No. 1 ranking among mega airports in the newly released J.D. Power 2024 North America Airport Satisfaction Study .
MSP also earned the highest customer satisfaction rankings in each of the seven airport dimensions that form the basis for the overall award.
"Our purpose is to provide exceptional airport experiences so Minnesota thrives, and this prestigious recognition demonstrates that we are delivering for our travelers," said Brian Ryks, CEO and executive director of the Metropolitan Airports Commission (MAC), which owns and operates MSP.
"This award also acknowledges the work and focus of all airport employees and our partners who ensure our airport facilities, services and hospitality are maintained at the highest levels and exceed travelers' expectations."
MSP is the 18th busiest airport in the U.S.
The airport scored a 671 in the 2024 J.D. Power study across seven dimensions:
Mega airports are defined as those with 33 million or more passengers per year.
The study was based on 26,000 customer surveys from those who traveled through at least one U.S. or Canadian airport.
"Taking top customer satisfaction honors for two out of the last three years is a tremendous feat in such a competitive environment," said MAC Chair Rick King.
"It indicates that our customers —local and visiting travelers — appreciate the service provided by our outstanding workers, the unique offerings and amenities and the overall welcoming experience they enjoy when traveling to and from Minnesota through MSP."
The top five mega airports, according to J.D. Power, are:
- Minneapolis-St. Paul International Airport
- Detroit Metropolitan Wayne County Airport
- Phoenix Sky Harbor International Airport
- John F. Kennedy International Aiport (Queens, New York City)
- Dallas/Fort Worth International Airport
