Salesforce Stock Could Set New Highs On ‘Amazing’ AI Demand
Salesforce stock has not been very exciting for the last few years — but that is clearly changing.
How so? After peaking in November 2021, the stock began a long fall — bottoming out in December 2022, before recovering nicely to reach a new high in March 2024. After that, Salesforce shares fell again before mounting a strong recovery beginning in September — rising 34% to hit a record high on November 8, according to GoogleFinance.
What's driving that excitement is client demand for Agentforce — an AI agent which is enjoying "amazing momentum," CEO Marc Benioff said, according to my October Forbes post.
Based on my interviews with companies using Agentforce and news that Salesforce is hiring a large number of people to seize the opportunity, Salesforce stock could keep hitting new records.
Agentic AI's Growth OpportunityAgentic AI — capable of performing tasks ranging from "checking a car rental reservation at the airport to screening potential sales leads," reported the Wall Street Journal. Agentic AI is a global market expected to end 2024 with $31 billion in revenue and to grow thereafter at a 32% annual rate for the next few years, noted Emergen Research.
This does not surprise me. In Brain Rush , I speculated on the future of AI — including the emergence of autonomous agents. Such agents would plan and execute tasks, such as designing and delivering a marketing campaign that would iteratively query large language models to sense and respond to external feedback.
Agentic AI could become a killer app. "Intelligent agents in AI will change decision making and improve situational awareness in organizations through quicker data analysis and prediction intelligence," wrote Tom Coshow, senior director analyst with Gartner's technical service providers division, in a Gartner report about intelligent agents in AI featured in Network World.
"While you're sleeping, agentic AI could look at five of your company's systems, analyze far more data than you ever could and decide the necessary actions," Coshow added.
Salesforce Bets On Huge Demand For AgentforceSalesforce is very optimistic about customer adoption of this service. "Agentforce will be the number one supplier," said Salesforce CEO Marc Benioff in an interview featured by Fast Company. "I think we'll have more than a billion agents running from Salesforce within the next 12 months. Even at Dreamforce, I got 10,000 customers hands-on with Agentforce," Benioff added.
To be sure, the company faces Agentic AI competition from Microsoft, Salesforce's business model strikes me as more customer friendly. While Microsoft charges customers based on the number of employees who use its software, customers only pay Salesforce when they use the product — at an initial price of about $2 per agent conversation, reported Bloomberg .
Benioff told Bloomberg. Benioff has criticized Microsoft's Copilot as "disappointing" in an October post on X — a sentiment about which I wrote in Brain Rush.
Microsoft begged to differ with Benioff. "Every customer is at a different place in their journey, but overall we are hearing something quite different from our Copilot for Microsoft 365 customers," Jared Spataro, Microsoft corporate vice president, told CNBC.
"Last quarter alone, we saw a customer increase of over 60%, and daily users have more than doubled – a clear indicator of Copilot's value in the market. When I talk to CIOs directly and if you look at recent third-party data, organizations are betting on Microsoft for their AI transformation," Spataro added.
To turn demand for Agentforce into significant revenue, Salesforce is hiring 1,000 more people. "Agentforce became available just two weeks ago and we're already hearing incredible feedback from our customers,"
How Agentforce Is Making Business More ProductiveAnecdotal evidence suggests enterprises value Agentforce because it boost their productivity.
One client is clearly using Agentforce to boost the productivity of customer service. BACA Systems, an Orion Township, Mich.-based machine manufacturer, uses Agentforce to "handle a growing volume of service calls without adding additional human staff," said Andrew Russo, enterprise architect at BACA, in an interview with the Journal.
Wiley — the educational publishing giant — boosted customer service productivity thanks to Agentforce. More specifically, Wiley enjoyed "a more than 40% autonomous resolution rate for customer inquiries during its busy back-to-school season," reported VentureBeat.
Bullhorn, a Boston-based provider of software for staffing firms that partners with Salesforce, sees AI agents as a way to boost revenue and profits for the company's clients. Bullhorn has partnered with Salesforce's applicant tracking system to do complex billing for recruting firms, through Bullhorn Middle Office — a $24 billion market, according to a Bullhorn statement.
Bullhorn also see tremendous value in Agentforce. "We are moving to an agentic strategy to search for candidates and matching them to a company's job requirements," Bullhorn President and Chief Operating Officer Matt Fischer told me in an October 28 interview.
"The agent can solve a problem for job candidates who apply and never talk to a recruiter. A company can get as many as 10,000 applicants for a job. The agent scores each candidate based on their fit with the requirements. The agent interviews the best candidates who talk to a recruiter. What's essential is orchestrating the agents — which is a natural for Agentforce," he added.
Elliason Group, which uses Salesforce's ATS and Bullhorn's Middle Office, is also excited about agentic AI's potential. "This is a competitive advantage," Elliason's Chief Information Officer Rob Waddel told me in an October 28 interview.
"Universal search and match will be getting better. It has embedded AI for finding candidates in our 20 million candidate database. As it starts to learn our preferences, it can pick the top 10 candidates. We have metrics for time to submit, time to fill, and placement percentage. Agentforce could help us improve by talking to a bot and screening clients for a potential new enterprise customer," he added.
