Chicago Housing Authority streamlines waitlist process in new website

CHICAGO — The Chicago Housing Authority (CHA) announce they have streamlined its waitlist application process as part of a new website redesign.

The new website is located at www.thecha.org and has the following improvements, per CHA.

Enhanced property search and mapping tool with the ability to filter properties by multiple criteria, including program type, community area, bedroom size and target audience.

Simplified navigation for quick access to the most important information.

Fully responsive and mobile-friendly interface for both the website and application.

ADA-compliant design to increase accessibility and inclusivity.

Streamlined, user-friendly application process that includes profile creation and option to save and come back before submitting.

CHA's customer experience call center can be reached at 312-742-8500

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