MS Commissioners begin investigation into Holly Springs utility services

MEMPHIS, Tenn. — The Mississippi Public Service Commission announced on Thursday that it is opening an investigation into the utility services in the City of Holly Springs.

The investigation is a result of "numerous different types of complaints" from utility customers, according to Commissioners.

A press release from the Commission says that Holly Springs recently denied them jurisdiction granted by the Mississippi Legislature, refusing to provide Commissioners access to Holly Springs Utility District facilities and personnel.

The Commission then filed a complaint against the city, alleging that the utility district "is not delivering reasonably adequate electric service for several reasons."

See more breaking news, local news and weather from WREG.com for Memphis and the Mid-South.

.

The allegations include a lack of utility management, and system maintenance, lack of technical and engineering expertise, adequate capital spending, inadequate storm response, and lack of adequate vegetation management plans.

The City of Holly Springs is scheduled to appear before the Commission for a hearing on Monday, January 7, 2025.

According to the Commission, the first sets of data requests have been issued to the city. These are so that the Commission can gather comprehensive testimony and evidence for the investigation.

"We are taking a crucial step to ensure that residents of the Holly Springs Utility District receive the reliable and fair utility services they deserve," stated the Commissioners. "We appreciate the actions taken by the Mississippi Legislature granting us jurisdiction over the Holly Springs Utility District. This authority empowers us to take necessary actions to determine the root causes of the reported issues and hold the City of Holly Springs accountable for their service obligations as a utility provider."