City of San Diego Website Takes First Place in Government Experience Awards

In recognition of its efficient and user-friendly digital experience, the city of San Diego website has received a first-place award in the Center for Digital Government's 2024 Government Experience Awards.

These awards recognize the achievements of states, cities and counties that have raised the ba to create a better-engaged constituency and a more responsive government.

The city used tools like customer experience portals, multi-lingual chatbots, live chat, voice submissions, generative artificial intelligence, online help, location services and personalization to improve the constituent experience.

"We are proud of the work done by the department of IT (information technology) and departments across the city to make interacting with the city online a positive, intuitive and informative experience," Jonathan Behnke, San Diego's chief information officer, said.

According to the Center for Digital Government , San Diego was awarded first place in the "city" category for topic-based organization on its website , along with readable content, user-centric design, a boost in online forms and greater transparency and accountability.

The city was also recognized for the continued revamping of its customer engagement strategies during the COVID-19 pandemic.

Significant enhancements to areas of the site include: