AT&T outage in Lancaster County frustrates customers

AT&T outage frustrates customers in Lancaster County News 8 viewers in Lancaster County have been expressing their frustration over connection issues involving AT&T Wireless.We received numerous emails from customers in the Lancaster and Millersville areas reporting they don't have service.One person wrote, "AT&T customers in Millersville have not had mobile phone service for going on 2 days!!"Another said, "Despite repeated calls AT&T has failed to fix this problem. Some households like mine are without phone and internet."Another email stated, "I don't know how to shake any help out of AT&T or who to ask, and I can't make phone calls, so I'm asking you."We contacted the company, which gave us this statement: "Wireless service in the Bausman area of Lancaster has been restored following an issue on another provider's network. We apologize for the inconvenience and appreciate the patience of our customers while this was resolved. "We also asked AT&T to clarify what the issue was and whether it was fully resolved, since some customers told us their issues are ongoing. We have not heard back.

News 8 viewers in Lancaster County have been expressing their frustration over connection issues involving AT&T Wireless.

We received numerous emails from customers in the Lancaster and Millersville areas reporting they don't have service.

One person wrote, "AT&T customers in Millersville have not had mobile phone service for going on 2 days!!"

Another said, "Despite repeated calls AT&T has failed to fix this problem. Some households like mine are without phone and internet."

Another email stated, "I don't know how to shake any help out of AT&T or who to ask, and I can't make phone calls, so I'm asking you."

We contacted the company, which gave us this statement: "Wireless service in the Bausman area of Lancaster has been restored following an issue on another provider's network. We apologize for the inconvenience and appreciate the patience of our customers while this was resolved. "

We also asked AT&T to clarify what the issue was and whether it was fully resolved, since some customers told us their issues are ongoing. We have not heard back.